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Frequently Asked Questions

What is Vidzing?

Vidzing is a new video streaming platform, bringing together content creators and audiences. Designed to support every creator, whether emerging or professional, Vidzing makes streaming live events easy and accessible, everywhere. We’re still in beta, with lots of exciting features coming soon, and more events you won’t want to miss. We hope you love the experience and please let us know any feedback.

I have forgotten my login details

Reset your password by clicking “Login” or visiting https://vidzing.tv/welcome/enter-email.Enter your email address and select the ‘Forgot password?’ link. A reset link will be sent to your email. Follow the link to create a new password. If you are still having difficulties, please contact our support team on support@vidzing.tv.

I haven’t received the Vidzing sign up verification email. What should I do?

We’re sorry to hear the verification process hasn’t worked as expected. The good news is that you are still able to view purchased live stream events. Here are some tips to assist with the verification process:

If you never received the Verification email:
  1. Double check your email spam/junk folder.
  2. You may have entered your email address incorrectly during the sign up process. In this case, please visit vidzing.tv and go through the sign up process again, entering the correct email address. If you are still having difficulties, please contact our support team on support@vidzing.tv.
Where do I watch the live stream?

The live stream is viewable via the website, just log in to your account for access at the scheduled time.

Which web browsers and operating systems do you support?

We are available on the most commonly used web browsers and operating systems. We support the most recent versions of Windows and iOS operation systems, and Safari, Chrome, Edge and Firefox browsers.

How can I watch the live stream once I am logged into my account?

Once you are logged in to Vidzing, navigate to your event channel page. You can start watching the live stream from the scheduled start date and time. Your live event is available for you to watch for 24 hours after the scheduled start time.

Can I watch the live stream on my TV?

Watch this space. Vidzing is only available on web at this stage. We are planning on including viewer access via app, casting and smart TVs in the near future.

Can I watch my live stream after the event?

Live streams may be available for up to 24 hours after the event. Is up to the Content Creator (Channel) to determine based on the content rights. Replay windows will be listed on the event where available.

I am in a different time zone. When is my event live where I live?

Some of our events are available across multiple time zones. To check what time the event starts in your time zone, check the event start time and location from the event channel page and use this handy time zone converter.

This is cool, can I watch other live streams on Vidzing?

Yes! Keep your eye on the Vidzing.tv home page for upcoming live events and video content to buy or rent.

My live stream is buffering, what should I do?

Vidzing videos are viewable in a variety of different qualities. On “Auto” mode, the live stream player switches between all available qualities to accommodate changes in the viewer’s Internet, processing speed, and player size.

The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to the Vidzing playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/users utilising your connection, and the strength of the signal provided by your ISP.

The following table shows the minimum speeds required for each playback quality:

  1. 180p > 380kbps
  2. 288p > 550kpbs
  3. 360p > 1Mbps
  4. 480p > 1.5Mbps
  5. 720p > 3Mbps

When a video plays in lower-than-expected quality, it’s likely because the viewer’s Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of the player. To check your internet speed, you can run an online speed test here.

How do I check my internet speed?

To check your internet speed, you can run an online speed test here.

To view the live stream, you need a minimum bandwidth of 380kbps download speed.

Where do I find confirmation of my live event purchase?

We have sent you an email confirming your live event purchase. If you do not see it in your inbox, please check your spam/junk folder. To view your event simply login to Vidzing and navigate to the event channel page to start watching.

I have purchased a video of my live event. How do I watch it?

Your video is viewable via the Vidzing website, just login to your https://vidzing.tv account, navigate to the relevant channel page and click play to stream your video.

I have purchased a video of my live event. Can I download it to own?

We don’t currently offer video download, but we are working on it. Keep an eye out for this feature.

Can I get a refund for my live event?

Live event sales are final once purchased. If the event is cancelled and not rescheduled, Vidzing will initiate refunds, including any service fees and taxes. However, tickets may not be refunded if the event is rescheduled rather than cancelled. If you’d like Vidzing to review your case, please email proof of purchase and details of your circumstances to support@vidzing.tv.

Can I gift a friend or transfer a ticket?

We don’t currently have a way to gift or transfer tickets to another person, but we’re working on it. For now, each user must have their own account to view a stream.

How do I opt out of receiving marketing emails from my favourite creator?

You can unsubscribe from all marketing emails by selecting the unsubscribe link at the bottom of the emails.

I have purchased the wrong live stream event? What should I do?

Please email proof of purchase and details of your circumstances to support@vidzing.tv. We will refund you and assist you to purchase the correct live stream event.

For all other queries, please contact here.

If you're interested in becoming a Vidzing Creator, please email hello@vidzing.tv